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  1. RoboJob
  2. Software
  3. Multi-Assist

1. Use following tools

ipc mech drawnFront gen2
Industrial Personal Computer (IPC)

2. Procedure

2.1. Backup the current state of the software

Create a backup of the software to ensure that it is always possible to restore the current situation, should something go wrong during this procedure.There should be a shortcut on the IPC desktop that creates a backup zip file when pressed.Please ask the RoboJob service team for help when you need more support to perform this step.

2.2. Start Windows Explorer

Power on the IPC.Double tap on Computer to open Windows Explorer.

ipc desktop link computer
Figure 1. computer link

2.3. Browse to the daily backup folder

Double tap on Local Disk (C:) to open the drive.

ipc desktop explorer link c
Figure 2. local disk

Double tap on the RoboJob folder.

ipc desktop explorer c folder robojob
Figure 3. robojob folder
Note

There are two possible locations of the backup files, depending on the manufacturing date of your system.Refer to the two cases below.

  • CASE 1 - The RoboJob folder contains two folders: Backup and IPC

ipc desktop explorer c robojob folder backup v2
Figure 4. robojob folder case 1

Open the Backup folder, the backup files will be inside the IPC-DBU folder.

ipc desktop explorer c robjob backup folder ipcDbu
Figure 5. backup folder

  • CASE 2 - The RoboJob folder contains four folders: Back-up, Device Interface, IPC and Robot

ipc desktop explorer c robojob folder backup v1
Figure 6. robojob folder case 2

Open the Back-up folder, the backup files will be inside.

2.4. Select the backup version you want to restore

The folder names inside the backup folder refer to the day of the month the automatic backup was made.Please note that a backup is only made on boot of the IPC.The backups in the folders were thus made the last time the IPC booted on that specific day of the month.It is quite possible that this was a few months ago.You can refer to the 'Date modified' column inside windows explorer to find the most recent backup.

ipc desktop explorer c robjob dbuFolder content
Figure 7. backup folder collection

Open the folder containing the backup you want to restore.Inside of it will be a folder with as name the date that the backup was created.You can double check this date to verify it is the one you want to restore.

ipc desktop explorer c robjob dbuFolder dbuDay content
Figure 8. backup folder content

2.5. Copy the backup files

There will be two .db files in this folder, select both files and copy them.

ipc desktop explorer c robjob dbuFolder dbuDay dbuDate content
Figure 9. backup files

2.6. Browse to the installation folder

Browse to the installation location of the RoboJob software.The installation directory is located at: C:/RoboJob/IPC, it should look like this:

ipc desktop explorer c robojob ipc content
Figure 10. installation folder files

2.7. Paste the files in the installation folder

Paste the files you copied into the correct directory.

  • When you have copied a MultiAssist.jar file, put it inside the /IPC folder.

  • When you have copied .db files, place them inside the /IPC/db folder.

Choose to replace the files should they already exist.

ipc desktop explorer action copyAndReplace
Figure 11. copy and replace

2.8. Start the software

You can now start using the software.Please verify that loading the new software files has the expected result.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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