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  1. RoboJob
  2. Software
  3. Multi-Assist
Note

This document describes how to load and replace software files on the IPC.This might be necessary when you want to restore an earlier made software backup or when you recieve updated software files from RoboJob to resolve an issue you are experiencing.

1. Use following tools

ipc mech drawnFront gen2
Industrial Personal Computer (IPC)

other usbDrive
USB drive

2. Procedure

2.1. Unzip and copy the files to an empty USB drive

Copy the files you want to restore onto an empty USB drive.Use a program like 7-Zip or any other file archiver to extract the content of any file archives (.zip).

2.2. Plug the USB drive into the IPC

Power on the IPC.Plug the USB drive into the USB port of the IPC.

2.3. Start Windows Explorer on the IPC

Double tap on Computer to open Windows Explorer.

ipc desktop link computer
Figure 1. windows explorer

2.4. Browse to the USB drive

Browse to the USB Disk (D:).

ipc desktop explorer link usbDrive
Figure 2. usb disk

2.5. Copy the software files

Select the files on the USB drive that need to be copied and copy them.

ipc desktop explorer usbDrive file multiassistJar
Figure 3. usb disk files

2.6. Browse to the installation folder

Browse to the installation location of the RoboJob software.The installation directory is located at: C:/RoboJob/IPC, it should look like this:

ipc desktop explorer c robojob ipc content
Figure 4. installation folder files

2.7. Paste the files in the installation folder

Paste the files you copied into the correct directory.

  • When you have copied a MultiAssist.jar file, put it inside the /IPC folder.

  • When you have copied .db files, place them inside the /IPC/db folder.

Choose to replace the files should they already exist.

ipc desktop explorer action copyAndReplace
Figure 5. copy and replace

2.8. Start the software

You can now start using the software.Please verify that loading the new software files has the expected result.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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