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  1. RoboJob
  2. Software
  3. Multi-Assist
Note

For some reason the logging in the software needs to be enabled or disabled.Information about the internal working of the software and communication with other devices are logged in the file.When there is an issue with a RoboJob installation, the log file can be analysed to find the cause.

This document describes how to enable, and later disable, the logging feature and how to delete the logfile afterwards.

1. Use following tools

ipc mech drawnFront gen2
Industrial Personal Computer (IPC)

2. Procedure

2.1. Enable or disable logging

Start the Multi-Assist software and go to the settings.

multiAssist button settings
Figure 1. settings button

Choose 'Tools' on the top left of the screen.

multiAssist settings button tools
Figure 2. tools

Under 'Tools' choose 'Preferences'

multiAssist settings tools button preferences
Figure 3. preferences

To enable logging, select 'true' at the logcommunication field, to disable logging, select 'false'.

multiAssist settings tools preferences button logcommunicationTrue
Figure 4. logcommunication
Warning

While logging is enabled, the software will write all events to the log file.Make sure to disable loggin again after the problem has been resolved.Otherwise the logfile can grow very big and cause the system to malfunction.

2.2. Deleting the log file:

Navigate to the logs folder, this folder is located at C:/robojob/IPC/logs.

ipc desktop explorer c robojob ipc logs content
Figure 5. logs folder

Select 'communication.log' by pressing and holding your finger on it for a few seconds.The windows right click menu will open. Click 'Delete' to remove the file.

ipc desktop explorer c robojob ipc logs action deleteComLog
Figure 6. delete logfile

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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