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  1. RoboJob
  2. Software
  3. Multi-Assist
Note

To further investigate the issue you are experiencing, RoboJob needs a backup of the current IPC software state on your machine.This same procedure can off course also be used to periodically create preventive backups of your system.

1. Use following tools

ipc mech drawnFront gen2
Industrial Personal Computer (IPC)

other usbDrive
USB drive

2. Procedure

2.1. Create backup

Power on the IPC.

Double tap the icon labeled Backup to create a compressed backup of the software.

ipc desktop link backup
Figure 1. backup shortcut

A window will pop up to indicate the progress of the backup.A compressed backup file will be created on the desktop

ipc desktop file backupZip zip
Figure 2. compressed backup file

2.2. Copy the file to the USB drive

Plug an empty USB drive into the USB port of the IPC.

Drag the backup file to the icon labeled USB to copy the file to the USB drive.

ipc desktop action copyFileToUsb
Figure 3. copy to USB drive

Wait until the file is copied.Now the file should be present on the USB-stick.

ipc desktop explorer usbDrive backupFile
Figure 4. backup on USB drive

2.3. Send the files to RoboJob

Take the USB drive and plug it into a PC to send the files to RoboJob.

Note

Some spam filters and antivirus software may interfere with the correct transmission of files such as software databases and other binary files.

Use a file transfer service like robojob.wetransfer.com to send the files to RoboJob to guarantee a succesful transmission.

Use service@robojob.eu as the recipient of the WeTransfer mail.

2.4. Remove backup from desktop

After the backup is send to RoboJob, the compressed file can be deleted.Drag the file to the icon labeled Recycle Bin to remove it from the desktop.

ipc desktop action moveFileToTrash
Figure 5. remove backup

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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