Backup IPC software - JobControl
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To further investigate the issue you are experiencing, RoboJob needs a backup of thecurrent IPC software state on your machine. This same procedure can off course alsobe used to periodically create preventive backups of your system. |
1. Use following tools
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2. Procedure
2.1. Create backup
Power on the IPC.
Double tap the icon labeled Back-up to create a compressed backup of the software.
A window will pop up to indicate the progress of the backup. A compressed backup file will be created on the desktop.
2.2. Copy the file to USB
Plug an empty USB-stick into the USB port of the IPC.
Drag the backup file to the icon labeled USB to copy the file to the USB stick.
2.3. Send the files to RoboJob
Take the USB-Stick and put it in a PC.
Use a service like https://robojob.wetransfer.com/ to send the compressed file. Otherwise our anti-spam filter will block the e-mail.
Send the file to service@robojob.eu for analysis.
2.4. Remove backup from desktop
After the backup is send to RoboJob, the compressed file can be deleted. Drag the file to the icon labeled Recycle Bin to remove it from the desktop.
3. How to get further help
Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.
You may contact the RoboJob Service department using following means:
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Help Center: service.robojob.eu
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Email: service@robojob.eu
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Phone: +32 15 70 89 70
We kindly ask you to provide us the following information:
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Serial number xx-xx-xxx
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Description of the fault or defective part
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Exact error code or message
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What did the robot do
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What was the robot supposed to do
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Pictures or videos
You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.
An automatic confirmation will be sent upon receipt of your mail.