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  1. RoboJob
  2. Software
  3. Turn-Assist

1. Use following tools

ipc mech drawnFront gen1
Industrial Personal Computer (IPC)

2. Procedure

2.1. Start Windows Explorer

Power on the IPC and plug in the empty USB-stick.Double tap on Computer to open Windows Explorer.

ipc wXPTA desktop shortcut explorer
Figure 1. windows explorer shortcut

2.2. Browse to the daily backup folder

Browse to the installation folder of the the RoboJob software.On most installations this is D:/.Sometimes the installation folder can also be D:/RoboJob_Systemfiles.

ipc wXPTA desktop explorer shortcut dDrive
Figure 2. D drive shortcut
ipc wXPTA desktop explorer dDrive folder rbjBackup
Figure 3. RBJ-BACKUP folder
ipc wXPTA desktop explorer dDrive rbjBackup folder DBU
Figure 4. Daily Backup folder

2.3. Select the backup to restore

Each time the IPC is started a backup of the Turn-Assist software is made in the DBU folder.The backups are stored in folders named with the day of the month (1-31).

ipc wXPTA desktop explorer dDrive rbjBackup DBU content
Figure 5. DBU folders

In the DBU folder there are also logfiles that indicate when a backup is made.The log files are named dbu-YYYY-MM.log with YYYY the year and MM the month when the logfile was made.Open the most recent log file to see in which folder the backup was made.

ipc wXPTA desktop explorer dDrive rbjBackup DBU dbuLogFile
Figure 6. daily backup logfile

Select a backup from a date you know the software was working correctly.All changes you made since that backup will get lost so take the most recent, but working, backup.

Note

Every time the IPC is started a backup is made, even if the Turn-Assist software is not working correctly.A backup could thus contain a version of the software that is not working!When you find that this is the case, try to restore an older backup.

2.4. Copy the backup files

Open the Daily Backup folder you wish to restore.Copy all files in it.

ipc wXPTA desktop explorer dDrive rbjBackup DBU action copyContent
Figure 7. copy the DBU folder content

2.5. Browse to the installation folder

Browse to the installation location of the RoboJob software.

2.6. Paste the files in the installation folder

Paste the files you copied from the DBU folder into the installation folder.

ipc wXPTA desktop explorer dDrive action paste
Figure 8. paste files
Warning

All changes made between the time the backup is made and the moment you put the files back, will be lost.If you are not sure, make a copy of the installation folder to an USB stick before replacing files.

Choose to replace the files should they already exist.

2.7. Start the software

You can now start using the software.Please verify that loading the new software files has the expected result.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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