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  1. RoboJob
  2. Software
  3. Turn-Assist

1. Use following tools

ipc mech drawnFront gen1
Industrial Personal Computer (IPC)

other usbDrive
USB drive

2. Procedure

2.1. Deleting the Log File

This section explains how to delete older log files, should these already exist.It is important to do this to prevent confusion between previously generated logfiles and the new one.

2.1.1. Start Windows Explorer

Power on the IPC.Double tap on Computer to open Windows Explorer.

ipc wXPTA desktop shortcut explorer
Figure 1. windows explorer shortcut

2.1.2. Browse to the installation folder

Browse to the location where the RoboJob software is installed.On most installations this is D:/.Sometimes the installation folder can also be D:/RoboJob_Systemfiles.

ipc wXPTA desktop explorer shortcut dDrive
Figure 2. D drive shortcut

2.1.3. Delete the log file

Remove the file called log.log by using the menu or by dragging the file to the recycle bin.

ipc wXPTA desktop explorer dDrive robojobSystemfiles action deleteLog
Figure 3. delete logfile

2.2. Enable or Disable Logging

2.2.1. Enabling logging in the Software

From Turn-Assit version 3.0.8 and upwards it is possible to enable or disable logging in the software.Follow the procedure below:

2.2.1.1. Go to Settings

Start the Turn-Assist software and go to the settings.

turnAssist main button settings
Figure 4. settings button
2.2.1.2. Unlock Settings

Press on the lock button to unlock the settings.

turnAssist main settings motor button unlock
Figure 5. lock button

Enter the password 111213 and press OK.

Note that the lock icon has changed now that the settings are unlocked.

turnAssist main settings motor button unlockDone
Figure 6. settings unlocked
2.2.1.3. Go to Options

Open the options screen by pressing the button.

turnAssist main settings button options
Figure 7. options button

Enable or disable all logging options.Make sure to only change the options for enabling the logging and leave all other options as they are.Save the changes and restart the software.

turnAssist main settings options logging
Figure 8. enable logging

When logging is enabled, the software will write all events to the log file.

Warning

Do not forget to delete the log file every day while logging is enabled.The log file can get very big over time and cause the system to malfunction!

2.2.2. Enable logging via Config File

In older versions of the software the logging can be enabled by editing the configuration file:

2.2.2.1. Browse to the installation folder

Make sure the Turn-Assist software is not started.

Browse to the location where the RoboJob software is installed.On most installations this is D:/.Sometimes the installation folder can also be D:/RoboJob_Systemfiles.

The installation folder will have a file called Turn_assist.ini.The file can be opened and edited with notepad.Attach a USB-keyboard to the IPC, use the onscreen keyboard or copy the file to your PC for editing.

ipc wXPTA desktop explorer dDrive robojobSystemfiles file ini
Figure 9. INI file
2.2.2.2. Edit the configuration file

Double click the file to open it in notepad.The file will have sections indicated between square brackets.Search for the section [RoboJob_test].It will be located close to the end of the file.

In this section you will find the settings Machine_Logging, Robot_Logging, Robot_detail_Logging and Debug_Logging.

ipc wXPTA desktop explorer dDrive robojobSystemfiles iniFile edit logSettings
Figure 10. logging parameters

Set these settings to 1 to enable logging or 0 to disable logging.Make sure to only change the options for enabling the logging and leave all other options as they are.

Save the file to apply the settings.

When logging is enabled, the software will write all events to the log file.

Warning

Do not forget to delete the log file every day while logging is enabled.The log file can get very big over time and cause the system to malfunction!

2.3. Send the logfiles to RoboJob for analysis

2.3.1. Copy the logfile

Navigate to the installation folder and copy the logfile.

2.3.2. Paste the files on the USB-stick

Browse to the Removable Disk (E:).

ipc wXPTA desktop explorer shortcut usbDrive
Figure 11. removable disk

Paste the files.

ipc wXPTA desktop explorer usbDrive action pasteFiles
Figure 12. paste files

2.3.3. Send the files to RoboJob

Take the USB drive and plug it into a PC to send the files to RoboJob.

Note

Some spam filters and antivirus software may interfere with the correct transmission of files such as software databases and other binary files.

Use a file transfer service like robojob.wetransfer.com to send the files to RoboJob to guarantee a succesful transmission.

Use service@robojob.eu as the recipient of the WeTransfer mail.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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