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  1. RoboJob
  2. Software
  3. Turn-Assist
Note

To further investigate the issue you are experiencing, RoboJob needs a backup of the current IPC software state on your machine.This same procedure can off course also be used to periodically create preventive backups of your system.

1. Use following tools

ipc mech drawnFront gen1
Industrial Personal Computer (IPC)

other usbDrive
USB drive

2. Procedure

2.1. Start Windows Explorer

Power on the IPC and plug in the empty USB-stick.Double tap on Computer to open Windows Explorer.

ipc wXPTA desktop shortcut explorer
Figure 1. windows explorer shortcut

2.2. Browse to the installation folder

Browse to the location where the RoboJob software is installed.On most installations this is D:/.Sometimes the installation folder can also be D:/RoboJob_Systemfiles.

ipc wXPTA desktop explorer shortcut dDrive
Figure 2. D drive shortcut

2.3. Copy the files

Copy the complete RoboJob_Systemfiles folder for a complete backup.

ipc wXPTA desktop explorer dDrive robojobSystemfiles action copy
Figure 3. copy files

Make sure the following files are included in the backup.Depending on your software version more files or less files may be present.Some files should always be present.

Table 1. files
Filename Extension Type Present

AlarmFiles

.XML

XML Document

may be missing

Dev_Int_RegisterNames

.XML

XML Document

may be missing

FieldsConfiguration

.XML

XML Document

may be missing

RoboJob Caliber

.MDB

MDB File

always

RoboJob Env

.MDB

MDB File

may be missing

RoboJob Grippers

.MDB

MDB File

always

RoboJob Language

.MDB

MDB File

always

RoboJob Parameters

.MDB

MDB File

always

RoboJob Scheduler

.MDB

MDB File

always

RoboJob WorkFlow

.MDB

MDB File

always

RoboJob WorkPiece

.MDB

MDB File

always

Robot_RegisterNames

.XML

XML Document

may be missing

ServiceTemplates

.XML

XML Document

may be missing

Turn_Assist

.exe

Application

always

Turn_Assist

.ini

Configuration Settings

always

Do NOT include the folders RBJ-BACKUP, RBJ-TOOLS and RBJ-MANUAL in the backup.

2.4. Paste the files on the USB-stick

Browse to the Removable Disk (E:).

ipc wXPTA desktop explorer shortcut usbDrive
Figure 4. removable disk

Paste the files.

ipc wXPTA desktop explorer usbDrive action pasteFiles
Figure 5. paste files

2.5. Send the files to RoboJob

Take the USB drive and plug it into a PC to send the files to RoboJob.

Note

Some spam filters and antivirus software may interfere with the correct transmission of files such as software databases and other binary files.

Use a file transfer service like robojob.wetransfer.com to send the files to RoboJob to guarantee a succesful transmission.

Use service@robojob.eu as the recipient of the WeTransfer mail.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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