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  1. RoboJob
  2. Software
  3. Mill-Assist
Note

To further investigate the issue you are experiencing, RoboJob needs a backup of the current IPC software state on your machine.This same procedure can off course also be used to periodically create preventive backups of your system.

1. Use following tools

ipc mech drawnFront gen2
Industrial Personal Computer (IPC)

other usbDrive
USB drive

2. Procedure

2.1. Start Windows Explorer

Power on the IPC and plug in the empty USB drive.

Double tap on the 'Computer' shortcut on the desktop to open Windows Explorer.

ipc W7MillA desktop shortcut explorer
Figure 1. windows explorer shortcut

2.2. Browse to the installation folder

The installation folder is located at D:/RoboJob_Systemfiles.

You can navigate there by first opening the DATA (D:) drive.Do this by double-tapping on the DATA (D:) shortcut.

ipc W7MillA desktop explorer shortcut dDrive
Figure 2. data drive shortcut

Double tap on the RoboJob_Systemfiles folder to open it.The name of this folder may vary slightly on each installation.

ipc W7MillA desktop explorer dDrive shortcut robojobSystemfiles
Figure 3. installation folder shortcut

The installation folder will look like this.

ipc W7MillA desktop explorer dDrive robojobSystemfiles content
Figure 4. installation folder content

2.3. Copy the files

Copy the complete RoboJob_Systemfiles folder for a complete backup.

ipc W7MillA desktop explorer dDrive action copyRobojobSystemfiles
Figure 5. copy installation folder

Make sure the following files and folders are included in the backup.Depending on your software version more files or less files may be present.Some files should always be present.

Table 1. backup files
filename extension present

log4j2

.xml

always

millassist-..*-jar-with-dependencies

.jar

always

README

.txt

may be missing

settings

.properties

always
Table 2. backup folders
folder present

db

always

Extra

may be missing

logs

always

Do NOT include the folders RBJ_BACKUP, RBJ-TOOLS and RBJ-MANUAL in the backup.

2.4. Paste the files on the USB drive

Browse to the Removable Disk (E:).

ipc W7MillA desktop explorer shortcut usbDrive
Figure 6. removable disk shortcut

Paste the files.

ipc W7MillA desktop explorer usbDrive action pasteFiles
Figure 7. paste files

2.5. Send the files to RoboJob

Take the USB drive and plug it into a PC to send the files to RoboJob.

Note

Some spam filters and antivirus software may interfere with the correct transmission of files such as software databases and other binary files.

Use a file transfer service like robojob.wetransfer.com to send the files to RoboJob to guarantee a succesful transmission.

Use service@robojob.eu as the recipient of the WeTransfer mail.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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