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  1. RoboJob
  2. General
  3. Getting Started
Note

This document contains information about how you can use the RoboJob Helpcenter.

1. Use following tools

tools Laptop mobile tablet
Laptop, Tablet, Smartphone

tools email address
E-mail address

2. Procedure

2.1. Sign up

To make use of the Helpcenter, you have to signup for a free account.Go to service.robojob.eu to signup for a free account.

kayako Signup
Figure 1. Sign up button

Or if you have emailed with service@robojob.eu in the past, you can click the button Forgot password to apply for a password.

kayako forget password
Figure 2. Request a password

2.2. Activate your account

After registering your account, you’ll receive an email with an activation link.Click on the activation link to activate your account.

2.3. Using the Helpcenter

After you activated your account, login to the RoboJob helpcenter with your activated account.You have now full acces to the RoboJob Helpcenter.

We advise to start in the getting started section, which will contain some useful documents with tips and tricks on how to find the documents which you’re looking for.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer: robojob.wetransfer.com.

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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